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Privacy Policy

At louisebourchier.com, we are deeply committed to safeguarding the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations. We uphold the highest standards of data protection and transparency, ensuring your information is handled securely and responsibly.

1. Introduction

We respect your right to privacy and are committed to protecting your personal data. This Privacy Policy describes how louisebourchier.com, acting as a data controller, collects and processes personal information provided through our website and related services. Our goal is to ensure that your data is processed lawfully, transparently, and in accordance with your expectations.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to the processing of personal data through louisebourchier.com and any associated communication or transaction that takes place via our website. For the purposes of applicable data protection laws, the data controller of your personal data is:

Louise Bourchier
Email: [email protected]

This Policy does not apply to third-party websites, services, or applications that may be linked to from louisebourchier.com.

3. Categories of Data We Process

We collect various categories of data to provide our services effectively, improve user experience, and comply with legal obligations.

a. Usage Data
Data collected automatically when you engage with our website, including IP address, browser type and version, time zone, language settings, referral URLs, pages visited, session duration, and user interactions.

b. Account Data
Information you provide when you create an account or make a purchase, including your full name, postal address, email address, phone number, and login credentials.

c. Profile Data
Details such as product preferences, purchase history, interests, and usage patterns that help us tailor your experience and recommendations.

d. Communication Data
Records of your correspondence with us, such as emails, support tickets, inquiries, and responses, including metadata associated with these communications.

e. Technical Data
Device information including manufacturer, operating system, type of connection, settings, screen resolution, and browser plug-ins that assist in troubleshooting and optimization.

f. Transaction Data
Data related to purchases, including order history, payment method (last four digits only), billing address, shipping address, and fulfillment status.

g. Preference Data
Marketing consents, subscription choices, communication preferences, and indicated product interests or feedback.

4. Legal Bases for Processing

We process your data based on the following lawful grounds:

– Consent: Where you have explicitly agreed to processing, particularly for optional features like newsletters or marketing.
– Contract: Where processing is necessary for the performance of a contract to which you are a party, such as fulfilling an order.
– Legal Obligation: Where we are required to comply with a legal duty.
– Legitimate Interests: Where processing is necessary for our legitimate interests, such as optimizing user experience or fraud prevention, and does not override your data protection rights.

5. Your Rights

You have specific rights under the GDPR and CCPA, which we honor without restriction. These include:

– Right of Access – You may request confirmation of whether we process your data and obtain a copy.
– Right to Rectification – You may request corrections to inaccurate or incomplete data.
– Right to Erasure – You may request deletion of your data under certain circumstances (“right to be forgotten”).
– Right to Restriction – You may request a temporary suspension of data processing under specific conditions.
– Right to Data Portability – You can request that we transmit your personal data in a structured, machine-readable format.
– Right to Object – You can object to data processing done on the basis of our legitimate interests or for direct marketing purposes.
– Right to Non-Discrimination (under CCPA) – We will not discriminate against you for exercising any of your rights.

Exercising any of these rights can be done by contacting us at [email protected].

6. Security Measures

We implement robust technical and organizational security measures to protect your data, including:

– Encryption of data in transit and at rest using industry-standard protocols.
– Role-based access controls and authentication to limit data access.
– Regular data backups and secure storage.
– Staff privacy awareness training and internal policies governing data handling.

While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission is 100% secure.

7. International Transfers

Where your data is transferred outside of your jurisdiction, including the European Economic Area (EEA), we ensure an adequate level of protection through one or more of the following safeguards:

– Standard Contractual Clauses approved by the European Commission.
– Partnering with entities in jurisdictions recognized as providing adequate data protection.
– Secure hosting and data processing agreements with service providers who comply with GDPR or equivalent standards.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including:

– Account and Profile Data: Retained for the duration of your active account and for 24 months following deactivation.
– Transaction Data: Retained for up to 7 years for tax and legal compliance.
– Communication Data: Retained for 36 months from last interaction.
– Preference Data: Retained until revoked or updated by you.
– Technical and Usage Data: Retained for up to 12 months for analytical purposes.

Data may be retained for longer where legally required or for resolving disputes/enforcing agreements.

9. Cookie Policy

We use cookies and similar tracking technologies to improve your experience and to analyze website usage. These include:

– Essential Cookies: Required for website functionality and security.
– Functional Cookies: Enhance user preference settings and customization.
– Analytical Cookies: Collect data to understand visitor usage patterns and site performance.
– Performance Cookies: Help improve site speed and resilience.

10. Cookie Management and Compliance

Upon your first visit, we request your consent to use non-essential cookies in compliance with GDPR. You may modify cookie settings anytime via browser controls or cookie preference tools on our website. Under CCPA, you have the right to opt-out of the sale or sharing of personal data. We do not sell your personal information and honor any “Do Not Sell My Info” signals where applicable.

11. Children’s Data Protection

louisebourchier.com does not knowingly collect or process data from children under the age of 13. If we become aware that personal information has been collected from a child without verified parental consent, we will promptly delete such data. If you believe we have collected personal data from a child under 13, please contact us at [email protected].

12. Policy Updates and Revisions

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any material changes will be communicated clearly on our website or via direct communication when appropriate. We encourage you to review this Policy periodically to remain informed about how we protect your privacy.

13. Contact

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please contact us at:

Email: [email protected]
Website: https://www.louisebourchier.com

We are committed to full compliance with applicable privacy laws and welcome any inquiries or concerns regarding the handling of your personal information.